Effective Date: 4/22/2024   

 

Last Updated: 3/27/2025 

 

Pacific Northwest Medical Group ("PNWMG," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. It also outlines your rights regarding your personal information. 

 

Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through our website (https://pnwmedicalgroup.com), patient intake forms, and other interactions with PNWMG. It does not apply to third-party websites or services linked from our platform. 

 

Information We Collect

​We collect the following categories of information:

1. Information You Provide 

-Personal details: Name, address, phone number, email address, date of birth. 

-Health information: Medical history, treatment details, and other health-related data. 

PNWMG uses a leading Electronic Health Records management software, Healthie that is HIPPA compliant. Healthie provides their privacy policy at this location: https://www.gethealthie.com/privacy

-Payment information: Credit card details and billing addresses (processed securely by third-party payment processors). 

-Communications: Messages or inquiries sent to us. 

 

2. Information Collected Automatically 

-Device information: IP address, browser type, operating system. 

-Usage data: Pages visited, time spent on the site, and navigation patterns. 

-Cookies and tracking technologies: To enhance user experience and analyze website performance. 

 

3. Information From Third Parties

We may receive additional information from healthcare providers, pharmacies, or labs to facilitate your care. 

 

How We Use Your Information 

We use your information for the following purposes: 

-To provide healthcare services and manage treatment plans. 

-To process payments and insurance claims. 

-To improve our website and services. 

-To communicate with you about appointments, updates, or marketing (with consent). 

-To comply with legal obligations and ensure security. 

 

Disclosure of Your Information 

We share your information only as necessary: 

1.With healthcare providers for treatment coordination. 

2.With third-party service providers for billing, IT support, or analytics. 

3.As required by law, such as in response to subpoenas or regulatory requirements. 

4.With your consent, for specific purposes. 

 

We do not sell your personal information to third parties. 

 

Your Rights 

 

Depending on your jurisdiction, you may have the following rights: 

1. Access: Request a copy of the personal data we hold about you. 

2. Correction: Request corrections to inaccurate or incomplete data. 

3. Deletion: Request deletion of certain personal data (subject to legal exceptions). 

4. Data Portability: Receive a copy of your data in a portable format. 

5. Opt-Out: Opt-out of marketing communications at any time. 

 

To exercise these rights, contact us at [privacy@pnwmedicalgroup.com] or [253-340-2270]. 

 

Data Security 

 

We implement industry-standard measures to protect your personal information from unauthorized access or disclosure. However, no system is completely secure; transmission of data is at your own risk. 

 

Children's Privacy 

 

Our services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children. 

 

Cookies and Tracking Technologies 

Our website uses cookies to enhance functionality and user experience: 

-Necessary cookies: Essential for website operation. 

-Analytics cookies: Help us understand site usage patterns. 

You can manage cookie preferences through your browser settings. 

 

HIPAA Compliance 

PNWMG complies with the Health Insurance Portability and Accountability Act (HIPAA) regarding the use and disclosure of Protected Health Information (PHI).  

 

How We Handle Protected Health Information (PHI)

​We collect and use PHI to provide medical services, coordinate care, process payments, and conduct healthcare operations. PHI may include your medical history, treatment information, test results, and other health-related data. We ensure that PHI is:

• Used only for treatment, payment, and healthcare operations purposes.

• Shared with authorized parties such as healthcare providers, insurance companies, or legal entities when required by law.

• Protected through technical safeguards like encryption and secure storage to prevent unauthorized access.

 

Your Rights Regarding PHI

Under HIPAA, you have the following rights:

1. Right to Access: You may request copies of your PHI.

2. Right to Amend: You can request corrections to your PHI if it is inaccurate or incomplete.

3. Right to an Accounting of Disclosures: You can request a record of when and with whom your PHI was shared (excluding disclosures for treatment, payment, or healthcare operations).

4. Right to Request Restrictions: You may ask us to limit how we use or disclose your PHI.

5. Right to Confidential Communications: You can request that we contact you in a specific way or at a specific location.

6. Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or the U.S. Department of Health and Human Services.

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SMS Terms & Conditions…

​By accepting SMS notifications from Pacific Northwest Medical Group when completing your patient intake forms, or by subscribing through our subscription tools, you agree to receive text notifications (for your prescriptions, and appointment reminders), text marketing offers, and transactional text messages, including our review requests, even if your mobile phone number is listed on any "do not call" list. Message frequency varies. Consent is not a condition of purchase.

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If at any time you decide to stop receiving text marketing messages and notifications, simply reply STOP in any of our SMS messages. Or contact us through any of the provided means (results@pnwmedicalgroup.com or 253-340-3370). We do not charge for the service, but you are responsible for all charges and fees associated with text messages that your wireless service provider may apply, including message and data rates.

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If you have any questions with regards to SMS Messaging, you can contact us at our home page on the web – www.pnwmedicalgroup.com or via our email – results@pnwmedicalgroup.com

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SMS Privacy Policy

​Privacy Policy We value your privacy and the information you consent to share in connection with our SMS notification service. We use this information to send you text notifications (about your prescriptions and appointments), text marketing offers, and transactional messages, including review requests from us. Consent and opt-in data will not be shared with third parties, except with our messaging partners, for the purpose of enabling and operating our text message program.

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Privacy Officer Contact Information

For questions about this policy or concerns about your privacy rights or to exercise any of the rights expressed within this Privacy Policy, please contact:

Daryl Welsh – Clinic Director and Designated Privacy Officer for PNWMG

Email: privacy@pnwmedicalgroup.com

Phone: 253-340-3370

Address: 6622 112th ST E, Puyallup WA 98373

 

Changes to This Privacy Policy 

 

We may update this Privacy Policy periodically. The effective date will be updated accordingly. Please review this page regularly for changes. 

 

Contact Us 

 

For questions or concerns about this Privacy Policy or our privacy practices: 

-Email: privacy@pnwmedicalgroup.com

-Phone: 253-340-2270

-Address: 6622 112th ST E, Puyallup WA 98373

 

Our Partner Pharmacy:

 

Southend Pharmacy, 415 Westheimer Rd Ste 103, Houston, Texas 77006

855-414-5356 (https://southendpharmacystore.com/privacy-policy/)